Exchanges & Returns - Undersummers.AU

Exchanges & Returns

- STARTING 8 MAY 2019 - 

Returns will no longer be accepted at our Sydney location. 

All returns/exchanges will be processed as a return and a credit will be applied to the original tender. If you would like an exchange, please return your order to the return address provided on the packing slip and create a new order. 

Send all returns to:


PO BOX 6035

NSW 1405

Sender is responsible for return shipping costs.

After 8 May 2019 send returns/exchanged to:


1404 A Stonehollow Drive

Kingwood, TX 77339


Sender is responsible for return shipping costs.

*Returns shipped to in the incorrect location will not be processed.

Our Policy:

Our goal is to make you happy.  We will treat you fairly and reasonably and expect the same from you.  We do apply returns to the tender it was purchased, record of sale is required (packing slip or copy of email order confirmation, including order number).


We do not accept worn garments for refund or return due to the personal nature of our products.  We may exchange one worn garment for a different style/size to get you in the best fitting product.  This is determined on an individual basis.  We will ask for size and height information and will send our recommended style/size.  *One free replacement garment per customer only.  Contact customer service at Include your order number in the subject line.

Gift cards,  Grab Bag,  Clearance Items (items ending in price $.49), Free Gifts, worn/used garments, not in original condition (tags are off, is worn, is damaged or missing parts for reasons not due to our error) cannot be exchanged/refunded.  Garments over 4 months old cannot be returned or refunded.
Once your return is received and inspected, your exchange or refund will be automatically processed. You will receive a notification of refund, or shipping notification for exchanges. Approved refunds will be processed, and a credit will be applied to your original method of payment.  This may take 2-3 business days to appear on your bank statement.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
In an effort to minimize waste, your package may arrive in a slightly used shipping box.
Do I need a receipt?
A receipt of purchase is the fastest way to process a return or exchange.  We do need proof of purchase from for refunds/exchanges at
What do you take back?
We take back unworn garments only.  Because of the personal nature of our garments, we do not accept worn garments. 
My garment is flawed, what do I do?
We will do our best to take care of you.  In the unfortunate event of receiving a flawed garment, please email a picture of the flaw to customer service at so they can issue a replacement.  Typically flaws are seen within 1-2 wears or 30 days of purchase and replacements are issued on a case by case basis.  Well worn or loved garments are not necessarily considered flawed.
Is there a time limit? What if the item is worn?
We will do our best to take care of you and deal with you fairly, we ask that our customer treat us fairly as well.  From time to time we may not accept a return.  There are no time limits on returns or exchanges on unworn garments.
Are there restocking fees?
For wholesale orders only.


updated: 7/27/18
Our Sizing is different: We recommend ordering based on your measurements. Order the smaller size if in-between sizes.
 Size (USA) Waist (cm) Hip (cm)
Small 76-79 93-97
Medium 81-84 99-104
Large 86-91 106-114
X-Large (1X) 93-96 116-124
2X 99-107 127-134
3X 112-122 137-144
4X 124-134 147-154
5X* Fusion only 137-147 157-163


Shortlettes are generously sized  to hug but not squeeze your curves.  They are not compression and do not feel like nylons/hosiery, shapewear, bike shorts, or compression pants.  Shortlettes are simply comfortable.  They are not made to be tight, feel constricting, shape, pinch, or bind.  The longer lengths allows for maximum chafe protection and comfort.

Correct Fit Guidelines:
✔️ Waist should not roll
✔️ Body should glide comfortably against the skin
✔️ Legs should not ride up while walking

Signs of Incorrect Fit:
✖️ Baggy crotch (too big)
✖️ Running at the seams/Wears to fast (too small)
✖️ Slides Down (too small)
✖️ Legs ride up (too small)

Which is the best fit?

CarrieRae's Recommendations:

Under 5'4" - High Thigh, Athletic, or Classic Styles

Plus Size - Fusion, Classic, or Original Lace

Apple Shaped - Fusion, Classic, or Original Lace

* Order the size in-between your waist and hip measurement.  I.e.  Waist 3X + Hip XL = Order 2X

Pear Shaped - Try them all!

Hourglass - Lace or High Thigh

Slender - High Thigh or Athletic

My Shortlettes fall down, why? Are Shortlettes shape wear? Are they compression shorts?
How are Shortlettes different than other slip shorts or bike shorts? How long do Undersummers products last? Can you let your Shortlettes Show?

Contact Us:  Do you have a question that is not answered here?  Email us at and we will respond within 1 business day.