Try-on Policy - Undersummers.AU

Try-on Policy

If you have tried on your Shortlettes and they aren't quite right, we will be happy to send you a replacement pair.  We want you to love your Shortlettes!

*Due to the personal nature of our Shortlettes, we cannot accept worn or open garments for return/exchange.  Please do not return.

Please email hello@au.undersummers.com with the following information.  In the subject write: "Try-on Help"

1.  Order Number

2.  Hip, Waist, and Height Measurements.

We will send you a replacement pair (with a nominal charge of $10) based on our recommendations for the best fit.  Once your invoice is received, simply finish the payment, and your replacement will be on it's way.

One replacement per customer only.

Policy Update: 16/01/19

Our Sizing is different: We recommend ordering based on your measurements. Order the smaller size if in-between sizes.
 Size (USA) Waist (cm) Hip (cm)
Small 76-79 93-97
Medium 81-84 99-104
Large 86-91 106-114
X-Large (1X) 93-96 116-124
2X 99-107 127-134
3X 112-122 137-144
4X 124-134 147-154
5X* Fusion only 137-147 157-163

 

Shortlettes are generously sized  to hug but not squeeze your curves.  They are not compression and do not feel like nylons/hosiery, shapewear, bike shorts, or compression pants.  Shortlettes are simply comfortable.  They are not made to be tight, feel constricting, shape, pinch, or bind.  The longer lengths allows for maximum chafe protection and comfort.

Correct Fit Guidelines:
✔️ Waist should not roll
✔️ Body should glide comfortably against the skin
✔️ Legs should not ride up while walking

Signs of Incorrect Fit:
✖️ Baggy crotch (too big)
✖️ Running at the seams/Wears to fast (too small)
✖️ Slides Down (too small)
✖️ Legs ride up (too small)

Which is the best fit?

CarrieRae's Recommendations:

Under 5'4" - High Thigh, Athletic, or Classic Styles

Plus Size - Fusion, Classic, or Original Lace

Apple Shaped - Fusion, Classic, or Original Lace

* Order the size in-between your waist and hip measurement.  I.e.  Waist 3X + Hip XL = Order 2X

Pear Shaped - Try them all!

Hourglass - Lace or High Thigh

Slender - High Thigh or Athletic

My Shortlettes fall down, why? Are Shortlettes shape wear? Are they compression shorts?
How are Shortlettes different than other slip shorts or bike shorts? How long do Undersummers products last? Can you let your Shortlettes Show?

Contact Us:  Do you have a question that is not answered here?  Email us at info@undersummers.com and we will respond within 1 business day.